These Terms and Conditions (“Agreement”) govern the use of services provided by Telexchange, Inc. (“Telexchange,” “we,” “our,” or “us”). By engaging Telexchange for telecommunications, cloud, voice, internet, consulting, brokerage, or related services, you (“Customer”) agree to these Terms.
Telexchange acts as an independent telecommunications consultant and broker. We assist Customers in evaluating, procuring, and managing services from third-party carriers, cloud providers, and technology vendors (“Service Providers”).
Telexchange does not directly provide telecommunications transmission services unless explicitly stated in writing.
All telecommunications, internet, voice, cloud, and related services are subject to the Service Provider’s:
Customer agrees that Service Provider terms govern the delivery, uptime, outages, and performance of those services.
Telexchange is not responsible for carrier outages, service interruptions, billing errors by Service Providers, or network failures.
Customer authorizes Telexchange to:
Orders are binding once submitted to and accepted by the Service Provider.
Billing may occur through:
Customer agrees to pay all invoices by the stated due date. Late payments may result in service interruption, late fees, or collection action by the Service Provider.
Telexchange is not responsible for Service Provider billing disputes but will assist in good faith in resolution efforts.
Telexchange is typically compensated by Service Providers through commissions. This compensation does not increase Customer pricing beyond standard rates unless expressly disclosed.
If Customer circumvents Telexchange by directly contracting with a Service Provider introduced by Telexchange during the engagement period, Telexchange reserves the right to pursue compensation recovery.
The term of third-party services is governed by the Service Provider agreement.
Telexchange consulting engagement may be terminated by either party with written notice; however:
Telexchange is not responsible for carrier-imposed early termination charges.
To the maximum extent permitted by law:
Telexchange shall not be liable for:
Telexchange’s total liability under this Agreement shall not exceed the commissions received by Telexchange related to the affected service during the preceding twelve (12) months.
Customer agrees to indemnify and hold harmless Telexchange from claims, damages, or losses arising from:
Customer is responsible for compliance with all applicable laws, including but not limited to:
Telexchange does not provide legal or regulatory compliance advice.
Both parties agree to maintain confidentiality of proprietary business, technical, and pricing information.
Confidential information shall not be disclosed without written consent unless required by law.
Telexchange implements reasonable administrative and technical safeguards. However, Customer acknowledges that no system is fully secure and assumes risk associated with internet-based services.
By providing a phone number, Customer consents to receive SMS communications related to service coordination, provisioning, and support.
Phone numbers are not sold or shared for marketing purposes.
Telexchange shall not be liable for failure or delay caused by events beyond reasonable control, including but not limited to:
This Agreement shall be governed by the laws of the State of Wisconsin, without regard to conflict of law principles.
Any disputes shall be resolved in the courts located in Wisconsin.
These Terms constitute the entire agreement between the parties regarding Telexchange services and supersede prior discussions or representations.
Telexchange, Inc.
487 Perch Lake Road
Hudson, WI 54016
support@mytelexchange.com
www.mytelexchange.cominess
Telexchange, Inc.
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