Privacy Policy

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Telexchange, Inc. (“Telexchange,” “we,” “our,” or “us”) respects the privacy of our customers, partners, and website visitors. This Privacy Notice explains how we collect, use, protect, and disclose personal and business information in the course of providing telecommunications consulting, brokerage, cloud, voice, internet, and related services.

We are committed to safeguarding your information in accordance with applicable federal and state laws.

We may collect personal and business information from the following sources:

• Name, company name, address, phone number, email address 
• Tax ID or EIN (when required for service provisioning) 
• Billing information 
• Service requirements and network details 
• Account credentials for provisioning and support (when authorized)
   

• Service orders and provisioning records 
• Billing and payment history 
• Service usage information 
• Support tickets and communications

• Credit verification (when required by carriers) 
• Carrier service availability data 
• Background information necessary to provision services

We use your information to:

• Evaluate and process service requests 
• Provision telecommunications and cloud services 
• Coordinate with carriers and service providers 
• Provide support and manage accounts 
• Bill and collect payments 
• Comply with legal and regulatory requirements 
• Protect against fraud or unauthorized activity
   

We do not sell or rent your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

We may share information only as necessary to operate our business, including:

• Telecommunications carriers and service providers 
• Technology vendors and service partners 
• Billing and payment processors 
• Legal, regulatory, or governmental authorities when required 
• Law enforcement when required by subpoena, court order, or law
   

All third-party providers are required to maintain confidentiality and use information only for authorized business purposes.

Telexchange maintains physical, administrative, and electronic safeguards designed to protect your information. Access to personal or business information is limited to authorized personnel who require it to perform their duties.

We implement commercially reasonable security practices to prevent unauthorized access, disclosure, alteration, or destruction of information.

You may request to:

• Review personal information we maintain about you 
• Correct inaccurate information 
• Request deletion of information where permitted by law 

Requests must be submitted in writing and include sufficient detail to verify identity.

With prior consent, Telexchange may contact customers via SMS regarding service updates, support coordination, provisioning, or account matters.

• Message frequency varies 
• Message and data rates may apply 
• You may opt out at any time by replying STOP 

Phone numbers collected for SMS communications will not be sold, rented, or shared with third parties for marketing purposes.

When visiting www.mytelexchange.com, we may collect limited technical information such as IP address, browser type, and usage data to improve website functionality. We may use cookies or similar technologies.

Telexchange reserves the right to modify this Privacy Notice. Updated versions will be posted on our website with the effective date.

If you have questions regarding this Privacy Notice, please contact:

Telexchange, Inc.
487 Perch Lake Road
Hudson, WI 54016
Email: support@mytelexchange.com
Website: www.mytelexchange.com